Ministry of Tourism and Sports

The Ministry of Tourism and Sports (MOTS) was established in 2002 to be responsible for the promotion, support and development of tourism industry, sports sector and sports education. The ministry is functioned with four governing offices – the Office of the Minister, the Office of the Permanent Secretary, the Office of Sports and Recreation Development; and the Office of Tourism Development.

The Office of Tourism Development

The Office of Tourism Development under the MOTS assumes duties and responsibilities related to the development of service standards for tourist attractions and tourism products and services offered by the Thai tourism industry. This includes the support of standards for tour businesses and tour guides. The Office’s goal is to achieve sustainable tourism development and generate economic, social and cultural benefits for local communities as well as the country.

Responsibilities of the Office of Tourism Development

• Register and certify tourist businesses and guides, including the issue of permits, extension of permits, suspension of permits and termination of permits, and certification of duplicate copies of any other documents related to the tourism business operator or guide.

• Promote awareness of and encourage tourism business operators and guides to adopt professional standards, methodologies and practices in accordance with the Tourism Business and Tour Guides Act and other Ministerial Decrees.

• Inspect and control tourism business operators, places of business and guides to ensure compliance with the Tourism Business and Tour Guides Act.

• Conduct legal proceedings in cases of misconduct or infringement of the law. Study, analyze, research and compile statistics and data on guidelines for tourism development in accordance with the national tourism development policy and plan.

• Establish a development plan for tourism services as well as co-ordinate, promote and support the implementation of the plan.

• Establish a development plan for the tour business and tour guide registration, including coordinating, promoting and supporting the operation as specified by law.

• Establish a development plan for tourist attraction sites, including co-ordinating, promoting and supporting the implementation of the plan.

• Ensure compliance with the Tourism Business and Tour Guides Act and other relevant laws.

• Monitor and follow up on tourism development performance.

• Promote and support the movie business in both the production and service sectors, including relevant businesses.

• Other tasks as specified by law in accordance with authorities and responsibilities of the Office, or as assigned by the Ministry or Cabinet.

 

Contact information:

To lodge complaints related to tourist business operators, tourist retail outlets or tour guides, or to report unethical tourism practices, contact:
The Office of Tourism Development
Service Standards Development Section
Ministry of Tourism and Sports
National Stadium, Rama I Road,
Bangkok 10330, Thailand
Tel: +66 (0) 2219 4010
Fax: +66 (0) 2216 6906
E-mail: webmaster@tourism.go.th

For enquiry on the national park policy, infringement of national park policy, contact:
Natural Park Office
Tel: +66 (0) 2561 4292-3 ext.700
Fax: 0-2562-0759

To report on deterioration of natural sites or historical landmarks, or damage to dive sites, contact:
Natural Park Office
Tel: +66 (0) 2561 4292-3 ext.700
Fax: +66 (0) 2562 0759 (for natural sites)

Or

Marine National Park Subdivision
Tel: +66 (0) 2561 4292-3 ext.632
Fax: +66 (0) 2579 5964 (for dive sites)

To report on trafficking of wildlife, contact:
Wildlife Conservation Office
Tel/Fax: +66 (0) 2561 4835-6

For tourism business operators, contact:
Tour Operator Registration/Tourist Business/Tour Guide Registration Office
Tel: +66 (0) 2250 5500 ext. 2406
E-mail: tbgdep@tat.or.th

Or

Tour Guide Registration Office:
Tel: +66 (0) 2250 5500 ext. 2405
E-mail: tbgdep@tat.or.th

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